Delivery and Returns
For all Rugs orders over £100, we offer free delivery services to most of the UK mainland. However, a standard delivery of £4.99 applies to all orders to most of the UK Mainland for orders under £100.00. These charges may vary, according to the location in a few more remote areas of the mainland and those outside the UK mainland. For further information you can refer to the delivery charges table below or if you are not able to find your area's zone then please contact our customer services team.
It is our aim to dispatch the orders within 2 working days of the order being placed by you. Once we have dispatched your order, a tracking number will be sent to you via email.
If due to any unforeseen reasons your order cannot be delivered within 5 working days, we will email you a status update of the order and if you wish to choose an alternative product or cancel the order, you'll certainly be entertained.
We dispatch on all working days from Monday to Friday and you'll get the standard delivery between Monday to Friday. However, we can arrange to deliver your product at a more specific time suitable to your convenience and availability for an additional charge. Please contact our customer services team for more information at email@example.com or alternatively call us at 02033253157.
Please contact us at the above mentioned email or phone number for delivery information outside UK.
As per our policy we let the items checked by two quality control professionals before it gets dispatched to you. This ensures you will receive goods in perfect conditions. However in rare conditions if you receive faulty/ defective/ damaged goods we would request you to contact us within 7 days to inform us that you are returning the item(s)
You can exchange or return unused goods within 14 days of delivery provided they are complete with all original packaging.
How to return
1. Email us at firstname.lastname@example.org or alternatively call us at 02033253157 telling us about your intentions before returning goods. Make sure the goods you are returning are carefully wrapped in original packing or waterproof packing without any damage being done to them. We will not be able if goods are not properly wrapped or get damaged while in transit.
We will process the refund within 7 working days once we have received the goods. For exchange of goods please contact us at email@example.com or alternatively call us at 02033253157.